Senior Director Digital Native, Customer Engineering

Partner with Digital Native Sales Leaders to develop and execute technical solution strategies, leveraging AI-assisted architecture platforms and automated account planning tools to design…

Proven experience managing first-line engineering or pre-sales managers, with a track record of scaling teams through rapid headcount growth.

Define career development pathways, succession planning, and performance management frameworks across both the management and IC tracks.

Drive talent acquisition strategy to recruit top-tier, developer-native systems engineers and managers in a competitive AI talent market.

A proven track record of successfully partnering with Account Executives, Customer Success teams, and executive-level stakeholders to drive enterprise revenue and successful customer outcomes.

Escalation & Conflict Resolution: Demonstrable experience in successfully navigating, de-escalating, and solving complex technical escalations, utilizing automated escalation frameworks and cross-functional AI reviewer pipelines.

Enterprise Contract & Process Management: Strong experience supporting enterprise contract management, commercial negotiations, compliance, or project management frameworks within the Digital Native Segment.

Proven Leadership Experience: 8+ years of Customer Engineering leadership or enterprise sales leadership experience managing mid-to-large-sized technical organizations…