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Senior IT Automation Engineer

Job Overview

The IT Tooling team sits within IT Support & Services (ITSS) and builds the automations that power ITSS's own operations.

Key points

  1. Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira.

  2. Establish architecture standards and code review practices that raise the team's overall engineering bar.

  3. Lead as technical DRI on the most complex, highest-impact automation projects, from discovery and design through production delivery.

  4. Partner with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions.

  5. Deep expertise building and maintaining complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato, paired with strong Git-based development workflows including branching…

  6. Working knowledge of Okta, Slack API, and Google Workspace administration sufficient to design secure, scalable automation architecture.

  7. Ability to operate in ambiguous environments and translate loosely scoped problems into production-ready technical specifications.

  8. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Skills

AirflowJiraCI/CDGitGenerative AITicketing Tools

Experience: Senior-level · 5+ years

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