We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.
Lead a large Care organization spread across multiple lines of business (LOBs), managing Care Managers directly and Care agents indirectly…
Own technical support operations end to end, including capacity planning, workforce management, SLAs, escalation paths and quality programs…
Act as the face of the Care business to functional leaders across Toast. Bring customer insights and operational data to those leaders to influence…
Align customer service standards, activities and initiatives across LOBs so they support and improve performance against organizational objectives.
A minimum three-year degree in any discipline.
Excellent communication, interpersonal and writing skills, with executive presence.
Proven experience managing technical support operations at scale.
A track record of acting as the business voice to functional leaders and influencing cross-functional process and policy changes.
Experience: Senior-level · 15+ years
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