Senior Manager, Customer Success

Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.

Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.

Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.

Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.

Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).

Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.