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Senior Manager, Industry Insights, Customer Success (Chinese language speaker)

Job Overview

We are looking for an experienced Customer Success Leader (M6) to drive client growth, retention, and long-term partnerships across a portfolio of strategic accounts. In this role, you will lead a team of Customer Success professionals, build trusted relationships with senior client stakeholders, and collaborate across commercial, analytics, and product teams to deliver measurable business outcomes.

Key points

  1. This is a leadership position for someone who enjoys combining people leadership, commercial strategy…

  2. Act as a trusted advisor by understanding client business priorities and delivering meaningful insights and recommendations.

  3. Lead business reviews and strategic discussions that drive client success and long-term partnerships.

  4. Ensure clients realize value from our solutions and identify opportunities to expand engagement.

  5. Bachelor's degree in Business, Marketing, Economics, Analytics, Statistics, or a related field. Master's degree is an advantage but not required.

  6. High Mandarin (mandatory) Proficiency level, to support China Market.

  7. Prefer candidate with experience working with China market, able to understand local client requirements.

  8. Proven experience managing strategic client relationships and partnering with senior stakeholders to drive business outcomes.

Languages

Mandarin required

Skills

Customer SuccessStakeholder ManagementStatisticsForecastingAccount ManagementCommunicationProblem Solving

Experience: Senior-level · 8–12 years · Job type: Full-time

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