Senior Manager of Success Architects

Lead a team of Customer Success Architects & Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.

Ensure delivery of the Success package entitlements and increase value by driving usage and consumption.

Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.

Partner with the Sr Director of Customer Experience APJ and Sales stakeholders to define team goals, clarify responsibilities, and align priorities with company direction.

Experience leading customer-facing delivery teams in software, technology, consulting, sales, or customer success environments preferably in DevOps or related domain.

Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.

Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.

Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application…