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Job Overview

We are seeking a Senior Payroll Specialist (North America). to join our in-house North America (NAM) payroll team. As part of Toast’s internal payroll organization—not a third-party payroll bureau or outsourced provider—you will act as a subject-matter expert across payroll operations, compliance, and systems; mentor Payroll Specialists and help prepare them for…

Key points

  1. Employee Ticketing & Tier 2 Support: Support internal and external customers with payroll inquiries. Manage and respond to ServiceNow tickets accurately on the first…

  2. Ensure Workday is maintained as the primary source of data integrity. Responsible for Workday EIB (Enterprise Interface Builder) mass data uploads…

  3. Review and analyze payroll and data analysis reports, including those generated by the Payroll Specialist team…

  4. Cross-Functional Collaboration: Work closely with Accounting to assist with complex variance queries and balance sheet reconciliations…

  5. Bachelor’s degree or equivalent practical payroll experience preferred. US payroll certifications such as FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) are a…

  6. In-depth working knowledge of NAM payrolls (US, Canada, and Mexico), including multi-jurisdiction statutory and year-end requirements.

  7. In-House / Corporate Payroll Environment: Demonstrated experience operating within an in-house or corporate payroll function…

  8. Ability to work independently as part of a team in a fast-paced environment and deliver results against deadlines, including performing effectively under sustained pressure.

Skills

Data VisualizationTicketing ToolsTroubleshootingData AnalysisStakeholder Management

Experience: Senior-level · 8+ years

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