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Job Overview

The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform.

Key points

  1. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture…

  2. You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.

  3. Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.

  4. Provide a variety of architectural knowledge across multiple workflows.

  5. Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.

  6. This role will also be eligible for the Company's corporate bonus, MBO, or commission incentive leading to a target gross annual OTE of EUR…

  7. Please note that the final compensation will be determined during the offer process based on the candidate's experience, skills, competence…

  8. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Skills

Customer SuccessRoadmappingRecruitingProblem Solving

Experience: Senior-level · Job type: Full-time

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