Senior Program Manager, Talent Development

Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.

Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.

Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.

Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.

Proven track record managing vendor partnerships and navigating the learning tech ecosystem.

Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.