Senior Renewals Manager, Public Sector

Own the renewal process for a portfolio of public sector customers, developing account-level strategies and coordinating renewal activities from planning through completion.

Collaborate closely with public sector Sales and Customer Success teams to align on renewal plans, address customer risks, and ensure seamless renewal experiences.

Monitor customer health and adoption data to forecast renewal opportunities accurately.

Execute outreach campaigns through established sequences, personalizing communications to maintain strong customer relationships and drive on-time renewals.

Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes.

Experience working in a collaborative, customer-facing environment where you coordinate with multiple internal teams to support renewal forecasting and customer retention.

Familiarity with CRM and customer success tools such as Salesforce and Gainsight, and the ability to interpret customer health and adoption data to inform…

Strong communication skills with confidence to engage in business conversations and deliver excellent customer experiences.