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Job Overview

We are seeking a dynamic and detail oriented Senior Seller Success Specialist (official title: Senior Seller Success Specialist II) for our Los Angeles based corporate office.

Key points

  1. Develop and manage relationships with early-stage US sellers on the SHEIN Marketplace platform. Support sellers with product listings and pricing…

  2. Drive growth by identifying new product opportunities, supporting and executing targeted marketing campaigns, and optimizing product listings. Proactively identify areas for growth and implement…

  3. Leverage dashboards and other internal tools to analyze trends on the marketplace. Use insights to make data-driven recommendations that help sellers improve their offerings…

  4. Work with US sellers to ensure that customer inquiries and issues are resolved in a timely and satisfactory manner. Work with customer service teams…

  5. Strong analytical and problem-solving skills.

  6. Proficiency with Excel and/or other business analytic tools.

  7. Proven ability to lead cross-functional initiatives and collaborate with multiple stakeholders to deliver business results.

  8. Experience in mentoring, coaching, or guiding team members with strong interpersonal and leadership skills.

Skills

Account ManagementCustomer SupportCommunicationData AnalysisData VisualizationExcelCampaign ManagementStakeholder Management

Experience: Senior-level · 5–8 years

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