In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation.
Design, build and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team.
Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms.
Write automated tests and participate in code reviews to maintain code quality and system reliability.
Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback.
Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
Proficiency in Java, Kotlin, or another object-oriented language.
Familiarity with API lifecycle management, including versioning, documentation, and deprecation.
Hands-on experience building with LLMs in production environments.
Experience: Senior-level · 5+ years
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