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Senior Technical Customer Support Engineer - Japan

Job Overview

You will be owning a wide variety of tasks: from support tickets to community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team on deeply technical aspects of POCs, and suggesting improvements to how we…

Key points

  1. We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world.

  2. We hope to find you ready to take on a large variety of tasks related to our customers locally in Japan…

  3. This is a customer-facing role that will include some onsite customer visits in Japan.

  4. This is a great opportunity for someone ready to roll up their sleeves and help us expand our regional presence in Japan!

  5. Prior experience within a technical support organization.

  6. Technical breadth and depth in relevant subjects, for example: ClickHouse DBMS or similar OLAP or SQL databases, experience with Cloud/SaaS platforms, Linux/Unix experience…

  7. Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment.

  8. Strong written and verbal communication skills in both Japanese and English.

Languages

English requiredJapanese required

Skills

Ticketing ToolsSQLKubernetesLinuxCustomer SupportCommunication

Experience: Senior-level · Job type: Full-time

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