Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational…
Handle complex technical issues escalated from L1 and L2 support teams for federal customers.
Troubleshoot and resolve product, network, deployment, and configuration-related issues.
Work directly with customers through case handling, troubleshooting calls, and remote sessions.
Perform detailed log analysis, traffic analysis, and root cause investigation.
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment…
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution…
You are a learner. You have a true growth mindset and are obsessed with your own development…
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.
Experience: Senior-level
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