Senior Technical Writer

Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications…

Provide input to help shape future content strategy for the product or business unit you help to support.

Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards.

Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support.

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools…

Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing.

Understanding of content development life cycles and processes.

Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly.