As a ServiceNow Platform Support Specialist, you will ensure the seamless performance, reliability, and continuous improvement of Everpure’s enterprise ServiceNow ecosystem. Collaborating closely with cross-functional IT groups, business stakeholders, and core engineering squads, this role serves as the critical bridge between frontline support and long-term platform evolution.
Deliver End-to-End L2 Resolution: Drive prompt investigation, troubleshooting, and end-to-end resolution of escalated incidents across ServiceNow modules (including ITSM, HRSD, CMDB…
Ship Run-the-Business Enhancements: Develop, configure, and release high-impact platform enhancements and keep-the-lights-on updates within our agile scrum framework, aligning continuous delivery to organizational standards.
Proactive Problem & Trend Analysis: Analyze recurring platform incidents and operational data to pinpoint root causes…
Knowledge Enablement & Process Optimization: Partner with cross-functional teams during project handoffs to author clear technical guides, knowledge base articles…
ServiceNow Administration & Platform Expertise: Certified System Administrator (CSA) credential with proven proficiency in configuring core ServiceNow workflows, managing platform security…
Technical Diagnostics & Integration Acumen: Strong technical troubleshooting capabilities with the ability to read and analyze JavaScript, evaluate enterprise APIs…
Collaborative & Structured Problem-Solving: Demonstrated skill in applying structured diagnostic frameworks (such as root-cause analysis) in agile environments, combined with clear…
We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure’s policies…
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ServiceNow Platform Support · Everpure
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