The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community. Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner.
Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical…
Responsible for implementing fixes and patches as required by Desktop Engineering team.
Hands on experience in managing Intune registered clients, applying OS through Intune, troubleshooting Intune registration issues.
Hands on experience in installing, configuring, and troubleshooting M365 apps.
Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
Desired certifications CompTIA A+, ITILv4.
Experience: Mid-level · 3–6 years · Job type: Full-time
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