Sr Customer Success Manager

Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.

Build strong customer relationships by engaging early as the customer transitions from the Pre-Sales phase to deployment. Work with customer and Armis account teams…

Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state.

Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability.

Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.

Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…