This role focuses on delivering high-quality outputs, managing complex queries, and driving customer satisfaction through proactive engagement and process excellence.
Customer Service Associate will be responsible for maintaining and enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms.
Additionally, the candidate will play a critical role in stakeholder management and building strong relationships with senior stakeholders - both internally and at the…
Execute, monitor, and continuously improve delivery management and service-related tasks such as snapshot delivery and quality query resolution.
Become an expert on NIQ processes and methodologies, actively contributing to improving deliverables’ quality and efficiency.
Customer Service Associate manages multiple customers and NIQ markets, ensuring timely delivery of reports/information, and high-quality query resolution.
You will play a key role in driving customer delight with process improvements, standardization, and automation of deliverables.
Act as the primary point of contact for designated markets/customers through CSO/MSD, ensuring an exceptional customer experience.
Identify, investigate, and coordinate resolutions for data, process, or product-related queries with speed and accuracy.
Experience: Senior-level · 3+ years · Job type: Full-time
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