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Job Overview

Partner Relationship Management (PRM) is one of the newest products inside ServiceNow’s Sales CRM organization, built to help companies run their entire partner ecosystem, from deal registration through MDF to partner facing commerce, natively on the Now… The product is just over a year old.

Key points

  1. Own product strategy and roadmap for a defined slice of PRM, from discovery through launch and adoption.

  2. Work directly with design partner customers to validate problems before committing engineering investment, and translate their feedback into clear, buildable requirements.

  3. Partner with engineering scrum teams in India day to day to break down epics, sequence releases, and make tradeoffs under real delivery constraints.

  4. Define and document detailed specs, acceptance criteria, and data models for complex partner ecosystem workflows (partner hierarchies, deal registration, approvals, MDF, catalog driven quoting).

  5. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  6. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

  7. Preferred: direct experience with partner relationship management, channel management, or partner ecosystem platforms such as Impartner, PartnerStack, ZINFI, Salesforce Partner Cloud/Community Cloud, SAP…

  8. Preferred: experience with CRM, CPQ, quote to cash, or order management systems.

Skills

CRMStakeholder ManagementRoadmappingSalesforceScrumProduct StrategyCommunicationProblem Solving

Experience: Senior-level · Job type: Full-time

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