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Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support

Job Overview

Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support (CTS) organization supporting strategic cloud and hyperscaler customers. This role acts as the primary technical bridge between WD Engineering and customers, owning deep understanding of customer storage architectures, qualification requirements, deployment models, and field issues.

Key points

  1. Lead technical support and engagement for cloud and hyperscaler accounts.

  2. Drive product qualification, system integration, validation, and issue resolution.

  3. Represent customer technical priorities in internal engineering and product discussions.

  4. Track field quality and integration metrics and lead customer technical reviews.

  5. Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related technical field.

  6. Strong understanding of storage system architecture, server/storage integration, and customer deployment models in cloud or hyperscale environments.

  7. Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity.

  8. Ability to debug technical issues across hardware, firmware, software, and system interactions.

Skills

Social MediaStakeholder ManagementRoadmappingCommunication

Experience: Senior-level · 5+ years · Job type: Full-time

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