Skip to Content

Staff Software Engineer, Customer Administration

Job Overview

As a Staff Software Engineer, you will be a technical anchor for the CAE team, driving architectural decisions, mentoring engineers, and leading the delivery of high-impact, cross-cutting platform capabilities.

Key points

  1. Architect and deliver foundational platform capabilities including MCP tool registries, AI orchestration layers, risk-based access automation…

  2. Drive the evolution of Control Center into an AI-agent-ready, headless operations platform, designing and implementing MCP procedure constructs, agentic guardrails, HITL orchestration…

  3. Partner with the Engineering Manager and Product counterparts to define architectural roadmaps, author TDDs, lead design reviews, decompose complex initiatives into deliverable milestones…

  4. Build and maintain highly reliable, secure, distributed backend services, owning SLO definitions, observability instrumentation, incident response, and operational readiness for Tier-1 platform systems.

  5. Proven ability to independently lead ambiguous, high-impact technical initiatives from whiteboard to production, writing high-quality…

  6. Strong experience with cloud-native infrastructure and the modern backend stack: AWS, Kubernetes, Terraform, BuildKite/CircleCI, event-driven architectures (Kafka, MQ), distributed caching (Redis/Memcached)…

  7. Track record of building secure, compliant internal tools or platforms, with deep appreciation for security controls, access management, audit logging, data governance…

  8. Experience building or integrating with agentic AI systems, including MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows…

Skills

PythonSQLNoSQLGoGraphQLMicroservicesAWSKubernetes

Experience: Senior-level · 8+ years

Similar jobs

More open roles like this one