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Job Overview

The Staff Technical Enablement Consultant serves as the technical bridge between product architecture, instructional design, and field readiness, partnering deeply across Professional Services, Technical Success Managers, and Customer Support.

Key points

  1. Triage and prioritize enablement requests from cross-functional teams, translating field pain points and feature releases into a deliverable enablement backlog with clear learning outcomes.

  2. Build and maintain high-fidelity lab sandbox topologies to replicate complex customer deployments and edge-case issues…

  3. Create and maintain canonical enablement assets, including self-paced student guides, topology diagrams, verification rubrics, scenario drills, and troubleshooting runbooks…

  4. Produce authoritative, structured technical source collateral for AI-assisted content generation and perform strict quality assurance to ensure technical accuracy and prevent content drift.

  5. You thrive in ambiguity and are comfortable building the path as you walk it, viewing a dynamic environment as the raw material to build…

  6. You are a dedicated problem-solver who seeks out challenges and is energized by finding solutions…

  7. You are a continuous learner with a true growth mindset who actively seeks feedback to develop yourself into a better partner and a stronger…

  8. You are a pragmatic builder obsessed with creating, iterating, and shipping, willing to roll up your sleeves to balance technical excellence with rapid value…

Skills

TroubleshootingCommunicationCustomer SupportAgileRecruitingProblem Solving

Experience: Senior-level · 5+ years

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