Staff Technical Solutions Engineer (Platform)

Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics…

Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction.

Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive…

Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform.

Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach.

Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.

Proven experience in managing high-impact customer interactions and ensuring a positive customer experience.

Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams.