We are hiring a Strategic Customer Success Manager to lead the post-sale customer success strategy for a portfolio of Netomi’s most important enterprise customers.
Lead the customer success strategy for each assigned account, with a clear operating plan for customer outcomes, adoption, executive alignment, risk mitigation…
Maintain the customer success plan and customer success roadmap, including success criteria, stakeholder map, executive sponsors, value milestones, adoption priorities, risks, renewal readiness…
Know the customer health, value delivered, key stakeholders, risks, and expansion potential of every account in your portfolio. Maintain awareness of commercial health and…
Lead the internal and customer operating rhythm, including customer success planning, value reviews, risk reviews, executive engagement, renewal readiness reviews, and cross-functional coordination.
Demonstrated success operating a focused portfolio of high-value accounts, including retention planning, renewal readiness, executive engagement, risk management, and expansion discovery.
A track record of supporting successful renewals through customer value and readiness, improving retention, managing churn risk…
Strong executive presence and the ability to build trusted relationships with VP and C-suite stakeholders, lead high-stakes business conversations, and communicate difficult news clearly.
Strong business, analytical, and cross-functional judgment. You can turn customer, product, usage, support, and financial signals into a clear plan with owners, actions…
Experience: Mid-level · 10+ years · Job type: Full-time
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