As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB.
Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes.
Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth.
Account & Portfolio Management.
Track and report progress against strategic outcomes, provide high-precision forecasting for high-value portfolios to senior leadership…
Excellent verbal and written skills in both German and English languages with the proven ability to influence technical and business outcomes at the C-suite…
Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Relevant Experience: 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation…
Accountability: 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business.
Experience: Mid-level · 9–12 years
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