Supervisor, Billing Operations

Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation.

Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning…

Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for both internal stakeholders and external customers.

Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

Experience with supporting team members from a supervisory standpoint.

Excellent communication skills for internal and external stakeholders.

Strong attention to detail.