Support Delivery Lead - Toronto

Build and lead a team of the foremost technical and troubleshooting experts at OpenAI. You are the last line of defense before the core…

Partner with engineering and customer teams to build out our systems to ensure that we resolve escalated issues. You will engage with senior leaders…

Take learnings from resolving customer issues and operationalize those solutions at scale, iterating on internal processes with Engineering/Go-To-Market/vendor partners, influencing product roadmaps…

Manage scaling and operations of the team in order to deliver 24x7 coverage globally, including holidays and weekends based on business needs.

Have experience leading highly skilled engineering teams and are comfortable empowering senior ICs while setting a clear technical and operational direction.

Bring deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability.

Are a strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights.

Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking.