As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems.
To understand the SLA and ensure the deliverables on time. To manage various severity levels and Service requests. Regular follow-ups with all the stakeholders…
End to End analysis on all the high impacting & potentially impacting incidents. To have the clear Root cause tracked till the solution.
To document the knowledge base of all the critical process and functionalities. To track the workaround actions. Application E2E flow documentations to be maintained…
To come up with the automated technical solutions to optimize both operational and technical process. Also need to proactively come with enhancing the system…
Good Knowledge in Oracle PL SQL/Microsoft SQL/Snowflakes/Databricks, Unix, Basics of Python, Basics of Azure.
Strong problem solving and analytical thinking towards solutioning.
Understanding on ITIL Process and Production Technology support process.
Excellent Communication Skills. To drive the meetings with stakeholders from Technology, Infrastructure and Operational / governance teams.
Experience: Mid-level · 3+ years · Job type: Full-time
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