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AI/ML On-site

Techical Support

Job Overview

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on…

Key points

  1. Support retail and VIP users on the App, Website, Desktop Client and API.

  2. Troubleshoot and resolve technical issues, using logs, databases, monitoring and code to find root causes.

  3. Identify product bugs and improvement opportunities. Work with the BUs to improve the product and the user experience.

  4. Assist the Incident Management team with technical incidents. Join post-incident reviews and give recommendations.

  5. Java / Spring Boot, Go, Python, Node.js or Rust on the backend. Or JavaScript / TypeScript on the frontend. Android, iOS…

  6. Technical Support / Solutions / Project Management: pre-sales or post-sales technical support, solutions engineering…

  7. Plus: production AI project experience (skills, harnesses, agentic loops), a financial services or Web3 background.

  8. Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages, such as Mandarin, would be an advantage.

Languages

Mandarin requiredEnglish required

Skills

JavaScriptProject ManagementPythonTypeScriptNode.jsJavaSpring BootREST APIs

Experience: Mid-level

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