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Technical Account Manager 2 - San Francisco

Job Overview

A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog.

Key points

  1. Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes.

  2. Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.

  3. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption…

  4. Participate and prepare for Monthly and Quarterly Business Reviews with customers.

  5. Someone with a solid technical grounding and hands-on experience of IT Operations.

  6. Confident in your hands on experience AWS, Azure or GCP.

  7. Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.

  8. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.

Skills

PythonJavaScriptAWSAzureGoogle CloudDockerKubernetesCI/CD

Experience: Mid-level

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