Technical Services Engineer

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.

You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.

You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.

And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Preferred: comfortable with modern AI concepts and proficient in using AI-assisted tools to accelerate troubleshooting and enhance day-to-day technical support workflows.

Preferred: experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl.

Preferred: it’s crucial for every candidate that they can check off all of these boxes.

Preferred: excellent communication skills, both written and verbal.