Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems.
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
The ideal candidates should have strong technical experience in more than one of the following areas.
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster deployments.
Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
Experience: Mid-level · 5+ years
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