Technical Services Engineer Representative

Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices.

Proactively understand customer requirements and expectations to deliver effective solutions.

Communicate with customers in a clear, concise, and professional manner across all interactions.

Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use.

Hands on experience in customer facing roles and/or technical support environments.

Workdays include weekends, with an expectation to adapt to rotational shift schedules within a 24/7 support environment.

Strong customer service mindset with excellent interpersonal and communication skills.

Solid technical aptitude with attention to detail and problem solving abilities.