We are looking for an experienced Technical Success Manager (TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department.
Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive overall satisfaction.
Build deep relationships with key stakeholders, conduct periodic reviews, and identify strategic growth opportunities.
Anticipate technical hurdles, provide proactive recommendations, and implement risk mitigation strategies.
Master Zscaler products and services to contribute best-practice content for internal and customer-facing Knowledge Bases.
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment…
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution…
You are a learner. You have a true growth mindset and are obsessed with your own development…
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.
Experience: Mid-level · 5+ years
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