We are looking for an experienced Technical Success Manager (TSM) to join our team. This is a hybrid role based in Pune, reporting to the Manager, Technical Success Management in the Customer Success department.
Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction.
Build relationships with stakeholders, conduct reviews, and identify growth opportunities.
Anticipate challenges, provide proactive recommendations, and mitigate risks.
Understand all Zscaler products and services and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Bases.
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment…
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution…
You are a learner. You have a true growth mindset and are obsessed with your own development…
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.
Experience: Mid-level · 5+ years
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