Technical Success Manager

Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between customer objectives and Zscaler’s goals.

Offer technical guidance, product insights, and best practices for the integration and expansion of Zscaler solutions through the development of customized technical strategies.

Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams.

Identify adoption insights and develop risk mitigation plans proactively to manage and protect assigned customer accounts.

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment…

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution…

You are a learner. You have a true growth mindset and are obsessed with your own development…

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.