Technical Support Engineer - 3

Technical Support & Case Management: Own the triage, investigation, troubleshooting, and resolution of complex customer issues through ticketing systems and multiple communication channels…

Troubleshooting & Root Cause Analysis: Diagnose issues across the Observe.AI platform, integrations, APIs, and cloud environments using logs, SQL, API analysis, and debugging techniques.

Provide timely, accurate, and clear communication throughout the support lifecycle and ensure issues are driven to resolution.

Work closely with Engineering and Product teams by providing detailed troubleshooting findings, logs, reproduction steps, and business impact.

Bachelor’s degree in Computer Science, Engineering, IT, or a related technical field preferred.

Excellent written and verbal English communication skills, with the ability to work effectively with technical and non-technical audiences.

Strong troubleshooting and debugging skills with hands-on experience in SQL, REST APIs, integrations, and cloud environments.

Python or scripting experience for troubleshooting, automation, or data analysis is a plus.