Technical Support Engineer, Developer Platform

Own technical support cases from initial investigation through resolution via email, chat, and phone, providing clear next steps, timely follow-up, and empathetic communication.

Troubleshoot builds and deployments, runtime errors, resource limits, routing, and bindings to storage, databases, and external APIs.

Replicate reported behavior in a sandbox environment, analyze platform logs and request telemetry, and guide customers on enabling observability and tracing to isolate root…

Partner with Engineering on escalations with clear customer impact, reproduction steps, and diagnostic evidence, keeping customers informed through resolution.

This role combines hands-on troubleshooting, customer communication, and ownership across a rapidly evolving platform.

Preferred: 3-5 years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs.

Preferred: ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior.

Preferred: excellent written and verbal communication: explain complex findings clearly, ask focused questions, set realistic expectations…