As a Technical Support Engineer, you will become a critical interface between customers and StarTree’s cross-functional teams, providing technical expertise and driving customer satisfaction.
Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the…
Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
Hands-on experience with open-source data technologies.
Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
Experience: Mid-level · 4–6 years
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