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AI/ML Hybrid

Technical Support Engineer, Zero Trust

Job Overview

Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence.

Key points

  1. Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway…

  2. Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access.

  3. Communicating and working directly with the customers via phone, video conference (ie Zoom, Google Meet), chat and tickets in Salesforce.

  4. Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings.

  5. Preferred: availability to work the weekend shift (Saturday & Sunday).

  6. Preferred: you have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products.

  7. Preferred: exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.

  8. Preferred: strong customer service orientation and communication skills, both written and verbal.

Skills

TroubleshootingSQLInterviewingCustomer SupportNetwork SecurityREST APIsAWSAzure

Experience: Mid-level

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