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Account Director - CRM - MRD

Job Overview

The Account Director – CRM – MRD will drive market success for ServiceNow's CRM and Industry Workflow solutions across Manufacturing, Retail and Distribution industries, with an additional responsibility to identify and develop CRM opportunities within the…

Key points

  1. These solutions are built on ServiceNow's market-leading AI platform, enabling organizations to connect customer engagement, sales, service…

  2. By leveraging AI, data and automation, ServiceNow helps enterprises transform customer experiences, improve operational efficiency and accelerate business outcomes.

  3. Support territory strategy and planning to improve vertical understanding, account use-case targeting and execution across Manufacturing, Retail and Distribution accounts.

  4. Provide strategic input to Account Executives during account planning, identifying opportunities for CRM-led transformation and industry-specific workflow adoption.

  5. Ensure territory strategy and account recommendations are aligned with ServiceNow's Now Value principles and measurable business outcomes.

  6. Engage with customers to envision digital transformation opportunities, articulate business value and develop strategic transformation roadmaps in collaboration with account teams and partners.

  7. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  8. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Skills

CRMStakeholder ManagementCustomer SupportRoadmappingGenerative AIAccount ManagementCommunicationProblem Solving

Experience: Senior-level · Job type: Full-time

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