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AI/MLSalesDigital Marketing Remote

Account Manager - DACH

Job Overview

You'll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end.

Key points

  1. You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.

  2. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.

  3. You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.

  4. You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering…

  5. Proven experience of owning and managing a defined Book of Business.

  6. Fluent in German and English.

  7. Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances.

  8. Familiarity and experience with building and deploying AI agents.

Languages

English requiredGerman required

Skills

Account ManagementMachine LearningCustomer SuccessCommunicationProblem Solving

Experience: Mid-level · 5+ years · Job type: Full-time

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