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AI/MLSalesDigital Marketing Remote

Account Manager - Enterprise

Job Overview

On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. Success of the customer and commercial ownership go hand in hand and are at the core of this role.

Key points

  1. You'll manage a focused book while building the executive relationships, success plans, and expansion motions that drive meaningful outcomes at scale.

  2. You own revenue outcomes end to end at the enterprise level - quota, retention, and expansion - and you run the full expansion motion…

  3. You've been in deals where the champion and the economic buyer aren't on the same page…

  4. You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations…

  5. You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities…

  6. You can present to a C-suite, troubleshoot with an engineering team, and close with a procurement lead - sometimes in the same week…

  7. 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you have specific…

Skills

Customer SuccessMachine LearningAccount ManagementTroubleshooting

Experience: Mid-level · 5–7 years · Job type: Full-time

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