Key Account Manager/in (w/m/div.)
Shanghai, SHANGHAI, GermanyEurope
Stakeholder Management
Account Manager - India
Job Overview
You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.
Key points
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You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony…
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You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience…
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In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts.
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The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations…
Skills
Machine LearningAccount ManagementCustomer SuccessCommunicationProblem Solving
Experience: Senior-level · Job type: Full-time
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