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AI/MLSalesDigital Marketing Remote

Account Manager - Japan

Job Overview

You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.

Key points

  1. You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony…

  2. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience…

  3. In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts.

  4. Familiarity and experience with building and deploying AI agents.

  5. Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs.

  6. Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities.

  7. Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.

  8. Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.

Skills

Machine LearningAccount ManagementCustomer SuccessCommunicationProblem Solving

Experience: Mid-level · 5–7 years · Job type: Full-time

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