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AI/MLSalesDigital Marketing On-site

Account Manager - Mid-Market

Job Overview

On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. Success of the customer and commercial ownership go hand in hand and are at the core of this role.

Key points

  1. A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a…

  2. You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going…

  3. You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations…

  4. You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities…

  5. You know how to read a room - whether you're with a founder, a technical lead, or a procurement team…

  6. 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools…

Skills

Machine LearningAccount ManagementCustomer Success

Experience: Mid-level · 3–5 years · Job type: Full-time

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