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Job Overview

You'll design and run the programs - onboarding tracks, lifecycle campaigns, workshops, adoption playbooks - that drive corporate and mid-market customers to activate their core use case and expand into new ones.

Key points

  1. You'll need deep product fluency - enough to be the most credible voice in the room on how to use the product well…

  2. Experience with voice AI, TTS, conversational AI, or developer-facing products.

  3. A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more.

  4. You think in systems but are creative: you're always asking "how do we scale or automate this," and building automations and workflows with AI…

  5. Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices. You also identify data points that…

  6. Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward.

  7. Experience managing a high-volume book of business at scale, mid-market or commercial segment.

Languages

Mandarin requiredEnglish required

Skills

Account ManagementCampaign Management

Experience: Mid-level · 6+ years · Job type: Full-time

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