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Business Systems Product Manager

Job Overview

The Business Systems Product Manager is a senior individual contributor role within the Customer Excellence Group (CEG) responsible for owning and executing on a high-impact area of the Customer Success Platform (CSP).

Key points

  1. This role partners closely with Digital Technology (DT) counterparts to translate business priorities into precision-executed platform capabilities.

  2. The CSP is a major strategic bet for CEG, and this BPM is expected to operate at a level that reflects that.

  3. CSP is the home for all 2,500+ CEG users and serves as the next-generation tooling that powers how CEG drives product adoption, NRR/GRR…

  4. Every workflow, automation, and AI capability shipped on CSP directly compounds the productivity and outcomes of the entire post-sales organization.

  5. Proven track record owning and shipping product roadmaps for internal or customer-facing platforms in complex enterprise environments.

  6. Demonstrated ability to drive cross-functional execution in close partnership with engineering or DT teams.

  7. Track record of delivering results in high-pressure, high-stakes environments with competing priorities.

  8. Experience presenting strategy and program status to VP and C-level stakeholders with clarity and confidence.

Skills

Stakeholder ManagementRoadmappingCustomer SuccessPrototypingCRMProduct StrategyRecruitingCommunication

Experience: Mid-level · 8+ years · Job type: Full-time

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