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Job Overview

You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

Key points

  1. You will produce new business with a defined set of ServiceNow's largest existing accounts.

  2. Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.

  3. Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.

  4. Oversee growth of global accounts, including development and deployment of worldwide resources.

  5. Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.

  6. Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.

  7. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  8. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Skills

Account ManagementCustomer SupportRoadmappingProblem Solving

Experience: Senior-level · Job type: Full-time

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